Privacy Policy

Effective Date: 26 October 2026

Last Updated: 26 October 2026

1. Introduction

Kinetic Drapes is an e-commerce website owned and operated by Rupin Consultancy, having its business address at Anita Kunj, Sitabpur Talla, Kotdwara, Pauri Garhwal 246149, Uttarakhand, India.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit https://kineticdrapes.com, place an order, request a quotation, contact customer support or use our related services.

We handle personal information in accordance with applicable Indian data protection and consumer-protection laws.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

2.1 Personal and Contact Information

We may collect your name, email address, telephone number, billing address, delivery address and other contact information that you voluntarily provide.

2.2 Order and Transaction Information

We may collect and process information relating to:

Products purchased and order history.
Selected fabrics, colours, measurements and product configurations.
Invoices and transaction references.
Payment status and refund details.
Shipping, delivery and installation arrangements.
Customer enquiries, complaints and after-sales service requests.

2.3 Technical and Website Usage Information

When you access our website, we or our service providers may collect technical information such as your IP address, browser type, device information, operating system, pages visited, website interactions and referring website.

We may also use cookies and similar technologies to support website functionality, measure performance and understand usage.

2.4 Customer Communications

If you contact us through email, telephone, WhatsApp, website forms or other support channels, we may retain relevant communications and information to respond to your enquiry, manage your order and resolve disputes.

Please do not send payment passwords, one-time passwords or other authentication credentials through customer-support channels.

3. How We Use Personal Information

We may use personal information for the following purposes:

Processing and fulfilling orders.
Manufacturing products according to confirmed specifications.
Arranging shipping, delivery, measurement and installation services.
Processing payments, cancellations, returns and refunds.
Sending order confirmations and service-related updates.
Responding to enquiries and complaints.
Providing warranty and after-sales support.
Preventing fraud, misuse and unauthorised transactions.
Maintaining accounting, tax and business records.
Improving our website, products and customer experience.
Sending promotional communications where legally permitted.
Complying with applicable legal obligations and responding to lawful requests.

We will process personal information for purposes permitted by applicable law and will not knowingly use it in a manner incompatible with those purposes.

4. Legal Basis and Consent

Where applicable law requires consent for the collection or processing of personal information, we will seek consent through appropriate means.

We may also process information where necessary for purposes permitted by applicable law, including fulfilling a customer's requested transaction, complying with legal obligations or exercising lawful rights.

Where consent is relied upon, you may withdraw it using the available mechanism or by contacting us. Withdrawal may affect services that depend on the relevant information, but it will not invalidate processing lawfully carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Maintain shopping-cart and checkout functionality.
Remember customer preferences.
Support website security and performance.
Understand website traffic and usage.
Measure marketing effectiveness and support advertising, where enabled.

You may be able to manage cookies through your browser settings and any cookie preference tools provided on the website. Disabling certain cookies may affect website functionality.

Where consent is required for a particular cookie or tracking technology, we will obtain or manage that consent in accordance with applicable law.

6. Sharing of Personal Information

We may share relevant personal information with service providers where necessary to operate our business, including:

Payment gateways and payment-processing providers.
Courier and logistics companies.
Website hosting and cloud infrastructure providers.
Website maintenance and technical support providers.
Customer-support and communication platforms.
Analytics and advertising providers, where used.
Professional advisers, auditors and legal representatives.
Government authorities or other parties where required or permitted by law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

We do not sell personal information to third parties for their own independent sale of that information.

Third-party service providers may process information under their own contractual and privacy arrangements, subject to applicable legal requirements.

7. International Processing

Depending on the services and infrastructure we use, personal information may be processed or stored in India or other countries.

Any cross-border transfer or processing will be subject to applicable legal requirements and restrictions.

8. Data Security

We use reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

These measures may include access controls, appropriate system security, secure communication methods and access restrictions for personnel and service providers.

No electronic transmission or storage method is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, warranties, accounting, taxation, dispute resolution and legal compliance.

Retention periods may differ depending on the type of information and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to erase it or otherwise handle it in accordance with applicable law, subject to lawful retention obligations.

10. Marketing Communications

We may send promotional emails, messages or offers where we have the necessary consent or other lawful basis.

You may opt out of promotional emails using the unsubscribe mechanism provided, where available, or by contacting support@kineticdrapes.com.

Opting out of promotional communications will not prevent us from sending essential messages relating to your orders, payments, deliveries, refunds, warranties or support requests.

11. Your Privacy Rights

Subject to applicable law and its commencement provisions, you may have rights to:

Request information about personal data we process.
Request correction or updating of inaccurate or incomplete information.
Request erasure of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Raise a grievance about our handling of personal information.
Exercise other rights provided by applicable data protection law.

To exercise a right, contact us using the details provided below. We may request information necessary to verify your identity and protect against unauthorised requests.

We may retain information where required or permitted by law.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We will handle children's personal information in accordance with applicable law, including any applicable requirements relating to parental consent, age restrictions and the processing of children's data.

If you believe that information relating to a child has been collected or processed unlawfully, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to external websites or integrate third-party services. Those services may have their own privacy policies and data-handling practices.

We encourage customers to review the relevant policies when using external services. This policy applies to Kinetic Drapes and the personal information handled by Rupin Consultancy in connection with the website and its services.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, services or legal obligations.

The revised policy will be published on our website with an updated effective date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.

15. Contact Us and Privacy Grievances

For privacy questions, requests or complaints, contact:

Kinetic Drapes — Owned and Operated by Rupin Consultancy

Address: Anita Kunj, Sitabpur Talla, Kotdwara, Pauri Garhwal 246149, Uttarakhand, India
Email: support@kineticdrapes.com
Phone: +91 9643911996
Privacy / Grievance Officer: [Insert appointed officer's full name and designation]
Grievance Email: support@kineticdrapes.com
Grievance Phone: +91 9643911996