Shipping Policy
1. Delivery Locations
Kinetic Drapes delivers to serviceable locations within India.
Delivery availability depends on the destination PIN code, courier coverage, package dimensions and the nature of the order.
If a delivery address is not serviceable, we will notify the customer and discuss available alternatives, including cancellation and refund where applicable.
2. Order Processing
Orders are processed after payment confirmation and verification of the required product specifications.
Ready-made products and accessories may have different processing times from custom-made curtains, blinds and motorised products.
Custom orders may require fabric procurement, cutting, stitching, assembly, configuration and quality checks before dispatch.
The estimated processing or dispatch timeline will be communicated on the applicable product page, during checkout or in the order confirmation.
3. Estimated Delivery Times
Delivery timelines depend on the product, manufacturing requirements, destination and courier availability.
The estimated delivery period displayed at checkout or communicated in the order confirmation will apply to the relevant order.
Unless expressly confirmed otherwise, delivery estimates are not guaranteed dates. If a material delay occurs, we will make reasonable efforts to inform the customer and provide an updated estimate.
4. Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated before order confirmation.
Charges may vary based on the delivery location, package size, weight, delivery method and applicable promotional offers.
Any free-shipping offer will be subject to the conditions disclosed with that offer.
We will not add an undisclosed shipping charge after an order has been placed.
5. Dispatch and Tracking
Where tracking is available, tracking information will be shared through email, SMS, WhatsApp or another available communication channel.
Tracking information is provided by the relevant delivery partner and may not always reflect the shipment's real-time location.
An order confirmation, shipping notification or tracking number does not necessarily mean that the shipment has been delivered.
6. Delivery Address and Contact Details
Customers are responsible for providing an accurate delivery address, PIN code, recipient name and contact number.
If a shipment cannot be delivered because of incorrect details, the recipient's unavailability or access restrictions, the courier may attempt redelivery or return the shipment to us.
Any additional charges for redelivery or reshipment caused by incorrect customer-provided information will be communicated where applicable and will be charged only where legally permissible.
7. Inspection on Delivery
Customers should inspect the external packaging at delivery and, where practical, check for visible damage, missing items or incorrect products.
Please photograph visible damage and notify customer support within 48 hours of delivery where possible.
If a package appears seriously damaged, customers may document its condition before opening it and notify us promptly.
This reporting period is intended to help us investigate delivery issues and does not remove any remedy available under applicable law.
8. Delayed, Lost or Failed Deliveries
If an order is delayed, appears lost or is returned to us, contact our customer support team with the order number.
We will coordinate with the delivery partner and take reasonable steps to investigate the issue.
Where an order cannot be delivered and is not successfully fulfilled, we will provide an appropriate resolution, including a refund where required by law.
9. Partial Shipments
Orders containing multiple products may be dispatched in separate packages or on different dates because of manufacturing schedules, product availability, package dimensions or logistics requirements.
Where reasonably practicable, we will communicate relevant dispatch details to the customer.
10. Installation Services
Shipping and installation are separate services unless the order expressly includes both.
Delivery does not automatically mean that installation has been booked. Installation charges, appointment availability, site readiness requirements and service coverage will be communicated separately where applicable.
11. Circumstances Beyond Our Control
Severe weather, natural disasters, transport disruptions, strikes, government restrictions and other circumstances beyond reasonable control may affect manufacturing or delivery.
We will make reasonable efforts to communicate significant delays and assist customers with affected orders.
12. Contact Us
Kinetic Drapes — Rupin Consultancy
- Address: Anita Kunj, Sitabpur Talla, Kotdwara, Pauri Garhwal 246149, Uttarakhand, India
- Email: support@kineticdrapes.com
- Phone: +91 9643911996