Return & Refund Policy

1. Our Commitment

Kinetic Drapes aims to deliver products that match customers' confirmed orders and specifications.

Because many curtains and blinds are manufactured to individual measurements and preferences, return eligibility depends on the product type and the reason for the request.

We will review complaints involving damaged, defective, incorrect, incomplete or materially misdescribed products in accordance with this policy and applicable law.

2. Custom-Made Products

Custom-made curtains, blinds and related products may be manufactured using customer-specific measurements, fabrics, colours, prints, lining options and operating mechanisms.

These products are generally not eligible for return solely because of a change of mind, a change in décor preference, an incorrect customer-provided measurement or a decision not to use the product after production.

This restriction does not apply where a return, repair, replacement or refund is required by applicable law, including where a product is defective, damaged, incorrectly supplied or materially different from the confirmed order.

Customers should review their measurements, fabric selection, dimensions and configuration carefully before confirming an order.

3. Eligible Reasons for Return, Replacement or Refund

Please contact us if:

• Your product arrives damaged during transit.
• Your product has a manufacturing defect.
• You receive a different product from the one ordered.
• The delivered fabric, dimensions or configuration materially differ from the confirmed specifications.
• Items or accessories included in the confirmed order are missing.
• A motor or electrical component develops a fault covered by its applicable warranty or consumer-protection requirements.

Depending on the circumstances, we may arrange an inspection, repair, replacement, collection or refund, subject to applicable law.

4. How to Report an Issue

Please notify us within 48 hours of delivery where possible, especially for visible transit damage or incorrect deliveries.

To help us investigate, provide:

• Your order number.
• A description of the problem.
• Clear photographs or videos of the product and packaging, where relevant.
• Photographs of the shipping label, product label or affected component, if applicable.

We may request additional information reasonably necessary to assess the claim.

Failure to report an issue within 48 hours will not automatically extinguish a right or remedy available under applicable law.

5. Inspection and Return Authorisation

Please contact customer support before sending a product back so that we can provide return instructions.

Where a return is authorised, retain the product, packaging, invoice, accessories and other supplied components until the issue is resolved.

Where reasonably possible, avoid cutting, altering, washing, repairing or further installing a product that you believe is defective before we have had an opportunity to assess it.

We may request an inspection or additional evidence. Any inspection will be conducted fairly and will not be used to deny legitimate statutory rights.

6. Order Cancellation

Customers may request cancellation by contacting us as soon as possible.

Orders that have not entered production or dispatch may be eligible for cancellation, subject to confirmation.

For made-to-measure products, cutting, stitching, customisation, assembly or other production activities may begin before dispatch. Once custom production has started, cancellation for a change of mind may no longer be available, subject to applicable law.

If we cancel an order or cannot fulfil it, we will notify the customer and refund amounts paid for the unfulfilled order, as applicable.

7. Refund Processing

Once a refund is approved, we aim to initiate it within 7–10 business days, unless a different period is required by applicable law or communicated for a specific case.

Refunds will generally be made to the original payment method. If that method is unavailable, we will coordinate an appropriate alternative with the customer.

The time taken for the refund to appear in the customer's account may depend on the bank, payment gateway or payment provider.

We will communicate material delays and the status of the refund.

8. Return Shipping Costs

Where a return is due to a verified defect, transit damage, incorrect supply or another issue attributable to us, we will arrange or bear reasonable return shipping costs, as applicable.

For another return expressly approved by us, applicable shipping costs will be communicated before the return is arranged.

Customers will not be required to bear costs where doing so would conflict with applicable law.

9. Exchanges and Replacements

Where appropriate, we may offer a repair, replacement or exchange based on the nature of the issue and the available product options.

Replacement custom-made products will be produced according to the corrected specifications agreed with the customer.

A repair, replacement or exchange does not remove any additional remedy available under applicable law.

10. Circumstances Generally Not Eligible for Change-of-Mind Returns

Subject to applicable law, we generally do not accept change-of-mind returns for:

• Curtains and blinds manufactured to customer-specific measurements.
• Products made using customer-selected fabrics, prints, colours, linings or configurations.
• Products cut, altered or customised to the customer's requirements.
• Products damaged after delivery through misuse, neglect or unauthorised modification.
• Products affected by normal wear and tear or use contrary to supplied instructions.

These exclusions do not apply where a product is defective, incorrectly supplied, materially misdescribed or otherwise eligible for a remedy under applicable law.

11. Warranty Claims

Motors, electrical components, curtain tracks and other products may be covered by product-specific warranty terms.

Customers may be asked to provide the invoice, product identification details, photographs or access for a reasonable technical assessment.

Warranty coverage will be assessed under the applicable warranty documentation. It is separate from the return process and does not limit statutory consumer remedies.

12. Contact Us

Kinetic Drapes — Rupin Consultancy

• Address: Anita Kunj, Sitabpur Talla, Kotdwara, Pauri Garhwal 246149, Uttarakhand, India
• Email: support@kineticdrapes.com
• Phone: +91 9643911996

Please include your order number in all cancellation, return, replacement and refund requests.